Privacy Policy

Last updated: October 24, 2026

Overview

RealOS ("we", "us", "our") is committed to protecting your privacy. This policy describes how we collect, use, and share information when you use our products and services.

Information We Collect

For Business Owners (Our Customers)

  • Account information (email, name, company)
  • App configuration and knowledge base content
  • Usage analytics (conversation counts, feature usage)
  • Billing information (per your service agreement — no automated in-app payment processor is used today)
  • Conversation history — messages you exchange with the assistant while signed in, including any client details you enter

For End Users (Visitors to Customer Apps)

  • Conversation data — Messages exchanged with the AI chat
  • Page context — Current URL and screen state (no screenshots)
  • Digital fingerprint — First-party cookies and localStorage identifiers
  • IP-derived data — Approximate location, company name, industry (via IP de-identification)
  • Email — Only if voluntarily provided during chat
  • UTM parameters — Marketing attribution from URL parameters

How We Use Information

  • Provide AI-powered chat support responses
  • Enable screen-aware navigation features
  • Generate and improve knowledge base articles
  • Capture and enrich leads for business owners
  • Route bug reports and support tickets
  • Improve our services and product

Analytics & Behavioral Tracking

Website analytics (current): We use a self-hosted, first-party website analytics tool to understand aggregate visitor traffic — page views, referrers, and device/browser type. It runs on our own infrastructure; visitor data is not shared with the tool's makers or any other third party.

Hosting-provider web analytics (discontinued): From June 19 to October 24, 2026, our hosting provider also measured site traffic on every page, including sign-in and the app: page address, referrer, browser and performance timing, and country. It set no cookies and read no form fields, and it has been turned off.

Visitor-attribution pixel (discontinued): From July 24, 2026 until October 7, 2026, we used a third-party visitor-analytics and marketing-attribution script, loaded from a subdomain of realos.app, which could capture information submitted through on-site forms — such as name, email, or phone number — for lead-attribution purposes, including on the sign-in page. We removed it from the sign-in page and our main site pages on September 10, 2026, and from four remaining informational pages under realos.app/docs (which have no forms) on October 7, 2026; it is not loaded on any page today. If you believe data about you was collected during that period, or to request its deletion, contact us at the address below.

Session-replay analytics (discontinued): From March 28, 2026 until July 28, 2026, we used a third-party session-replay analytics tool to collect session recordings and heatmaps (clicks, scrolls, page navigation) on realos.app. We removed it on July 28, 2026; it is not loaded on any page today. The tool's provider states that it masks certain input fields and does not collect passwords or payment information — we did not independently verify the scope of that masking. Recordings collected before July 28, 2026 are retained and aged out under the provider's own schedule, not ours. If you believe data about you was collected during that period, or to request its deletion, contact us at the address below.

Data Sharing

We share data only with:

  • Business owners — Lead data and conversation summaries for their own apps
  • CRM/ticketing systems — When configured by the business owner (HubSpot, Zendesk, etc.)
  • Anthropic — Conversation content sent to Claude for AI processing
  • Voyage AI — Search embeddings for the knowledge base. Receives knowledge-base article text and, when a question needs a knowledge-base lookup, a short search phrase our AI writes from that question. Voyage does not receive the conversation itself, your identity, or any account data.
  • Neon — Database hosting
  • Render — Backend application hosting
  • Cloudflare — Static site hosting, file storage, and DNS
  • Resend — Transactional email delivery
  • Sentry — Error tracking and diagnostics
  • Langfuse — AI usage tracing and cost monitoring; receives timing, cost, and token-count metadata only, not conversation content, in a RealOS-dedicated project with no user or session identifier attached

We never sell personal data to third parties.

Data Retention

  • Conversations you have with the assistant while signed in — including any client names, contact details, or deal notes you enter — are kept for as long as your account is active, so you can return to them at any point in a transaction. They are deleted no later than 90 days after your account is closed or deactivated. You can ask us to delete any conversation sooner at any time (see Contact).
  • Conversations with the public chat widget (no sign-in): deleted 90 days after the conversation starts.
  • Lead data captured only inside a conversation is part of that conversation and follows the rule above for that conversation type.
  • Lead data you push into your own connected systems (MoxiWorks, ActivePipe, DotLoop, etc.): retained and deleted according to your account with that system, not by us.
  • Knowledge base: Retained as long as account is active
  • Account data: Retained until account deletion

Your Rights

You have the right to access, correct, or delete your personal data. Contact us at daniel@danielswick.com.

Contact

Questions about this policy? Email daniel@danielswick.com.